Maestro Health

Privacy Policy

Maestro Health is committed to maintaining and protecting the confidentiality of our members' personal information. We are required by federal and state law to protect the privacy of your personal health information and other personal information about you.

We have always been concerned about the confidentiality of medical information we receive in the course of our business. We maintain appropriate physical, electronic, and procedural safeguards to protect the privacy of medical, financial and personal information of our customers.


Information Collection

Welcome to the Maestro Health websites. When you visit and navigate our websites and when you communicate with us via our sites, we will not collect personal information about you unless you provide us that information voluntarily. Any non-public personal information that you may provide via our websites will be used solely for the purpose stated on the web page where it is collected. (In some cases, and in all cases where required by law or regulation, you will be able to update the information that you provide to us either by sending us an e-mail or, where you have established personal profiles with us, by updating your profile online. Please refer to the specific pages where data is collected for more information.) Maestro Health will not sell, license, transmit or disclose this information outside of Maestro Health and its affiliated companies unless it is expressly authorized by you, necessary to enable Maestro Health's subcontractors or agents to perform certain functions for us, or required or permitted by law.

When we use the term "personal information", we mean information that identifies you as an individual, such as your name, address, telephone number and Social Security Number. By "personal health information", we mean information that identifies you and relates to your medical history (i.e., the health care you receive or the amounts paid for that care).

Please be aware that Maestro Health collects some statistical data from Internet traffic to the Maestro Health Website, https://mycoverage.maestrohealth.com. The type of data collected is general in nature, i.e., number of visits to each page, type of browser used, country of origin, etc. The purpose of this data collection is to ascertain the success or appeal of the site content to our targeted audience and to quantify the amount of traffic for capacity planning. No attempt is made to obtain specific information about individuals browsing this site. Maestro Health does not sell, lease or license any of this data to other companies.


Cookies

A "cookie" is an element of data that a website can send to your browser when you link to that website. It is not a computer program and has no ability to read data residing on your computer or to instruct it to perform any step or function. The cookie does not extract other personal information about you, such as your name or address. Most internet browsers provide a simple procedure that will enable you to control whether you want to receive cookies by notifying you when a website is about to deposit a cookie file. For purposes of our "cookie" once the user closes their internet browser, the cookie terminates. Other third party websites may have cookies that remain on your computer unless deleted by you. Some of Maestro Health's business partners, affiliates, and organizations (with whom we have web links) may use cookies in conjunction with our website and/or their own sites. Maestro Health does not have access to, or have control over, the cookies of such entities and cannot be held responsible as a result.


Log Files

Maestro Health may use IP addresses to analyze trends, to administer the site, to track user movement, and to gather broad demographic information for aggregate use. IP addresses, basically numeric web addresses used between computer servers, enable Maestro Health to identify the Internet Service Providers (ISP) that web users utilize. This helps Maestro Health with trending and market research. IP addresses are not linked to personally identifiable information.


Hyperlinks to Other Websites

Maestro Health's websites contain hyperlinks to other websites. Please be aware Maestro Health is not responsible for the privacy practices of such sites. When leaving our site, it is strongly recommended you review the privacy statements and disclaimers of each and every website you visit. Maestro Health is not responsible for either the privacy policies of other websites or the validity of information therein. Any hyperlink to an external website does not indicate in any manner Maestro Health's endorsement of that website. See Terms and Conditions of Use: Third Party Websites.


E-mail

For your protection, please do not send e-mail to Maestro Health that contains your personal health information. We cannot guarantee the security of these e-mails before they reach us, in contrast to the security precautions in place when you send us personal information via an online form on this website. It should be noted that your e-mail, like most, if not all, unencrypted e-mail communications, may be accessed and viewed by other Internet users, without your knowledge and permission, while in transit to us. In addition, any e-mail you send to Maestro Health may be read by one or more employees of Maestro Health, as dictated by business processes and practices. As a result, we adamantly suggest that you do not send any information via e-mail that you consider to be private or confidential. Please contact us by phone at the numbers indicated on our web pages or use the toll-free customer service number(s) on the back of your ID card(s). There are some locations on our websites where we have made special provisions for a more secure environment in which we can exchange information with you. At these locations, we will provide you with appropriate instructions.


Passwords

For your protection, please do not share your password with anyone or write it down and leave it out so that it is accessible to others. We recommend that you change your password frequently. Your password can be changed at any time after logging on to the website.


Notification of Changes

Maestro Health reserves the right to change the content within the web pages and within this Privacy Policy at any time without notice. Furthermore, this Privacy Policy is not to be construed in any way as an agreement, stated or otherwise, on behalf of any party. Use of this website is at your risk and discretion.